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You may check out all the available products and buy some in the shop
Return to shopShopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept the following payment methods across Pakistan:
• Cash on Delivery (COD)
• Bank Transfer
• Digital Wallets (if available)
• Online card payments (where applicable)
Available payment options will be displayed at checkout.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 7-day return policy for damaged, defective, or incorrectly delivered items. Due to hygiene reasons, opened or used personal care products are not eligible for return unless defective. For full details, please refer to our Refund & Return Policy page.
To return an item, contact our customer support at support@freshon.pk within 7 days of delivery. Please provide:
• Your order number
• Clear photos of the product
• A description of the issue
Our team will guide you through the return process.
If the return is due to our error (wrong or defective product), FRESHON CARE PVT. LTD. will cover return shipping costs. If the return is requested for other reasons, shipping charges may apply.
Yes, exchanges are allowed in case of variation, or product issues, subject to availability and eligibility under our return policy. Please contact our support team for assistance with exchanges.