SHIPPING & DELIVERY POLICY

FRESHON CARE PVT. LTD. is committed to delivering your orders in a timely and reliable manner across Pakistan.

1. DELIVERY AREAS

We currently deliver nationwide within Pakistan. Delivery availability may vary depending on courier service coverage.

2. ORDER PROCESSING TIME

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. DELIVERY TIME

Estimated delivery time:

• Major cities: 2–3 working days
• Other cities and remote areas: 3–5 working days

Delivery times are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Operational constraints beyond our control

4. SHIPPING CHARGES

Shipping charges (if applicable) will be displayed at checkout before order confirmation.

We may offer free shipping promotions from time to time.

5. ORDER TRACKING

Once your order is dispatched, you may receive tracking details via SMS, WhatsApp, or email (where applicable).

6. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

• Incorrect address
• Unavailability of the recipient
• Refusal to accept order

The order may be returned to us. Re-shipping charges may apply.

7. DAMAGED OR LOST SHIPMENTS

If your parcel arrives damaged, please:

• Inform the courier immediately
• Contact us within 24 hours
• Provide photos of the package and product

We will investigate and respond accordingly.

8. LIABILITY LIMITATION

FRESHON CARE PVT. LTD. is not responsible for delays caused by third-party courier services once the package has been dispatched.

For shipping-related inquiries, contact:

FRESHON CARE PVT. LTD.
Website: https://freshon.pk
Email: support@freshon.pk